Help
Returns, exchanges & refunds
Changed your mind? No drama. You have 14 days from delivery to return any unworn piece.
1
Email us. Send your order number to orders@akuvee.com with "Return" in the subject.
2
Post it back. We reply within 1 working day with a prepaid label. Pack the piece with its tags on.
3
Get refunded. Your refund goes back to your original payment method within 5 working days of arrival.
Common questions
How do I return an online purchase?
Email orders@akuvee.com with your order number and "Return" in the subject line within 14 days of delivery. We’ll send you a prepaid returns label within one working day — no forms, no portal.
What are the return conditions?
Pieces must be unworn, unwashed and unaltered, with all tags attached and in the original packaging. Because each piece is made in a small numbered run, we check every return by hand.
How and when will I receive my refund?
Once your return arrives, we inspect it and refund your original payment method within 5 working days. Stripe typically shows the money in your account 2–3 days after that.
Can I exchange for a different size?
Yes — tell us the size you need in your return email. If it’s in stock we’ll reserve it and ship it as soon as your return is scanned by the courier, so you’re not waiting twice.
What if my item arrives incorrect or faulty?
We’re sorry — that piece skipped its final check. Email orders@akuvee.com with a photo and we’ll send a replacement or full refund including your original shipping, plus a prepaid label.
Do you refund shipping costs?
Original shipping is refunded when the return is our fault (faulty or incorrect item). For change-of-mind returns we refund the full item price and the return label is on us.
